Privacy policy.

At Roots and Radiance, your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, services, and communications.

Information We Collect

We may collect the following information when you visit our website or use our services:

  • Personal information, such as your name, email address, and phone number, and billing information provided voluntarily when you fill out forms or sign up for services.

  • Non-personal information, such as IP address, browser type, and website usage, collected automatically to improve your experience.

How We Use Your Information

We use the information you provide to:

  • Respond to inquiries and provide customer support.

  • Deliver coaching services and email updates, including general health tips and wellness insights.

  • Improve our website, services, and communication strategies.

  • Comply with legal obligations, if necessary.

How We Protect Your Information

We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. However, no online platform is 100% secure, and we encourage you to take precautions when sharing personal information.

Third-Party Sharing

We respect your privacy and will not sell, trade, or rent your personal information to third parties. We may share your information with trusted partners only to the extent necessary to provide services or comply with legal requirements.

Cookies

Our website may use cookies to enhance your browsing experience. Cookies help us analyze website traffic and understand how visitors interact with our site. You can disable cookies through your browser settings if you prefer.

Your Consent

By using our website and services, you consent to the terms outlined in this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, so we encourage you to review it periodically.

Medical Information and Confidentiality

During coaching sessions with Roots and Radiance, you may choose to share personal medical information or other sensitive details to enhance the support and guidance you receive. Please know that all such information is handled with the utmost care and is protected under HIPAA regulations. I maintain strict confidentiality and will not disclose your information to any third party without your explicit consent.

If you wish for me to collaborate with your healthcare team, such as aligning coaching sessions with your doctor’s plans or diagnoses, you must provide written permission. This allows me to work within a coordinated care framework to best support your wellness journey.

Disclosure and Mandated Reporting

While confidentiality is a cornerstone of our work together, as a mandated reporter, I am legally obligated to break confidentiality under specific circumstances. These include, but are not limited to:

  • If I have reason to believe you may harm yourself or others.

  • If I suspect abuse, neglect, or harm to a child, elder, or dependent adult.

  • If required by law or court order.

If such situations arise, I will take appropriate steps to ensure the safety and well-being of all involved while handling the matter with as much sensitivity and discretion as possible.

Your trust is important to me, and I am committed to creating a safe and supportive environment for your growth and wellness. If you have any questions about confidentiality or mandated reporting, please don’t hesitate to reach out.

Privacy Policy for Monat Participation

By enrolling in the Rooted in Radiance: VIP Program, you are entering into a business relationship with Monat Global Corp., separate from Roots and Radiance. While I serve as your Market Partner, Roots and Radiance operates as a distinct business entity and is not affiliated with or liable for Monat Global Corp.

Monat Global Relationship

  • Product Concerns: Any product-related issues, including returns, refunds, or questions about Monat products, must be directed to Monat Global’s customer service. I am available to assist as your Market Partner and act as a bridge to help resolve any concerns, but Roots and Radiance is not responsible for such matters.

  • Information Shared with Monat: As part of your enrollment in Monat’s VIP Program, Monat Global will collect personal information such as your name, email, shipping address, billing information, and product preferences. This information is managed under Monat’s privacy policy, which you can review on their official website.

  • Market Partner Access: As your Market Partner, I will have access to limited information, including your contact details and order history, to better assist you with your product needs and VIP membership.

Coaching and Privacy

Any guidance or coaching you seek from Roots and Radiance outside of your hair care and Monat product needs will remain protected under the Roots and Radiance privacy policy. This includes information shared during coaching sessions and is handled in compliance with HIPAA regulations. I am committed to maintaining the confidentiality of your health and wellness information, ensuring it is not shared with Monat or any third parties without your explicit consent.

Monat’s Privacy Policy

For more information about how Monat handles your personal information, please refer to their official privacy policy on their website. By enrolling in the Rooted in Radiance: VIP Program, you agree to the terms outlined in both Monat’s and Roots and Radiance’s privacy policies.

If you have any questions about these policies or need assistance, please feel free to reach out. Your privacy and trust are my priorities!

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us by returning to the home page and filling out the ‘Contact me’ form.

Thank you for trusting Roots and Radiance with your wellness journey. Your privacy matters to me!